You've flagged this post as inappropriate!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I registered on the magicjack forum sometime in June or July to see if this USB gizmo for VOIP free phone calls was any good. Granted it is still beta but in the past few weeks, they have done some very disturbing things.
1. They removed links on the home page http://www.magicjack.com/site/index.html to find the forum and chat to get help.
2. They then took down the chat and instead of providing support via chat, they have now changed it to one-on-one chat SALES not support.
http://www.magicjack.com/site/CustomerSupport.html
3. Yesterday they locked down the forum, which is fine. New buyers were having a hard time finding it because the link was either non-existent or buried.
4. Today, they've wiped all the posts http://forum.magicjack.com/forum/
from the past 8 months where volunteers actually helped people get the device they purchased working.
I may be way off base but when you start erasing the existence of problems, it appears that you don't want new purchasers to know that you might bot be able to plug in the device and start making phone calls.
During my several months reading and posting at the MJ forum, I've noticed that the service tends to go down weekends. In other words, you can't make phone calls nor receive phone calls.
Servers go down and there is no place anywhere that we've been able to find that indicates the server is down or the server will be going down for maintenance.
I've registered today at broadband reports and have added my post to the list of people very upset with the way this company is handling things. I intend to post at several forums to warn people to avoid the product. I hope google picks up some of the posts so people considering buying the gadget will have second and third thoughts.
Magicjack.com sucks!
Posted 5 months ago
Please input verification code:
flag as inappropriate content
Read complaint
Sent to a friend This is a paste of a post I'm doing at several forums to spread the word.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I registered on the magicjack forum sometime in June or July to see if this USB gizmo for VOIP free phone calls was any good. Granted it is still beta but in the past few weeks, they have done some very disturbing things.
1. They removed links on the home page http://www.magicjack.com/site/index.html to find the forum and chat to get help.
2. They then took down the chat and instead of providing support via chat, they have now changed it to one-on-one chat SALES not support.
http://www.magicjack.com/site/CustomerSupport.html
3. Yesterday they locked down the forum, which is fine. New buyers were having a hard time finding it because the link was either non-existent or buried.
4. Today, they've wiped all the posts http://forum.magicjack.com/forum/
from the past 8 months where volunteers actually helped people get the device they purchased working.
I may be way off base but when you start erasing the existence of problems, it appears that you don't want new purchasers to know that you might bot be able to plug in the device and start making phone calls.
During my several months reading and posting at the MJ forum, I've noticed that the service tends to go down weekends. In other words, you can't make phone calls nor receive phone calls.
Servers go down and there is no place anywhere that we've been able to find that indicates the server is down or the server will be going down for maintenance.
I've registered today at broadband reports and have added my post to the list of people very upset with the way this company is handling things. I intend to post at several forums to warn people to avoid the product. I hope google picks up some of the posts so people considering buying the gadget will have second and third thoughts.
Magicjack.com sucks!
Posted 5 months ago
Rating:0.00
Comments
Add your comment
Please input verification code:
flag as inappropriate content