Spent over $550 on Itouch plus Best Buy extended 3 yr warranty. Within two months of purchase Itouch began losing its charge. Tested other peoples charges. Still a problem. After 7 months, brought to Best Buy with warranty. They said they sent it in with Geek Squad. Called me to tell me that there was liquid damage, therefore could not be fixed and further they were cancelling my purchased warranty!! I went in, argued that the Itouch HAD NEVER ever left the shelf where my Ihome was, no liquid ever came near the product. They refused to listen. I went to Apple Store. They sent it in and came back to see it was a faulty battery and they exchanged the entire Itouch with no hassle. I have contacted Geek Squad, Best Buy and no one has responded and I am still out the warranty money!
Posted 4 years ago
I bought 2 computers from Best Buy and when I had a problem I took them into Geek Squad and everytime it was a problem not covered by warrenty. Took them to a local company to have them checked out and was never the problem the geek squad said it was....nothing but a ripoff. I haven't been back in their store in a few years now and will never buy from them again. Posted 3 years agoReport