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Sent to a friend[492] Sprint PCS cell phone serive sucks -
Sprint PCSJuly 06, 2006 To Whom It May Concern: I am Deborah Okutuga, writing in-reference to the unprofessional service I received from one of your representatives, named Steve, he works as a supervisor in financial services, work number id ABALK102: in regards to the handling of my account on July 6, 2006. I was reading your handbook and I came across a section on page 8 that said: “Our credibility with our customer depends on our ability to satisfy our commitments”. As I continued I read that Supervisors are expected to “exemplify the highest standards of ethical business”. This is important due to the situation I encountered. Initially I called 1(888) 211-4727 and spoke to a young lady in financial services; I explained to her I was told that if I paid 210.00 out of 308.00 my account was to be settled, and the information would be removed from my credit report. She asked me to hold on so she can consult her supervisor. When she came back she informed me he said, “Not to credit my account”. While I was talking to her she transferred me in the middle of the conversation to a person who had no idea who I was or why I was transferred to her. Than I was hung up on. I called back again and was transferred to a restaurant. I called back one more time, and spoke to another young lady, I explained the situation to her, and again she consulted her supervisor. The supervisor said the same thing. Unbeknownst to me this was the same supervisor from before, even though I called two separate times, I was transferred to the same call center. I asked to speak to the supervisor directly. I explained to Steve, I was promised not once but several times, by different representatives (representatives from collections and customer service), if I paid 210.00 that would settle my account for 308.00. Steve than began to explain to me that this was not possible, due to it being a write off account. Again I said to him, “Isn’t there something you can do or someone can do to honor what I was told”. This is when he asked me “What part don’t you understand? I am not going to give you credit, and you need to pay it”. I informed him I understood all of what he was saying, but I was promised this a resolution. He began to argue with me on that subject, and belittled me. I told him I was going to get a lawyer. He said you can afford a lawyer, but you can’t pay the bill. I stated to him it had nothing to do with the money it was the principal. It’s what I was promised as a long term client of Sprint. He than told me to keep my principals, and give him the money, and if I wasn’t going to pay him, this conversation was over. I don’t understand what power he was given to talk to anyone that way. I am very upset, about his poor customer service etiquette. He as a supervisor should be trained better, in dealing with the public, all I wanted was what I was guaranteed, by your company. On top of all the confusion, I received a disservice from your representative “Steve”. I hope your phone calls are recorded so you are able to hear everything I experienced with this person. In addition I just want what I was promised as a long time client of Sprint. I am not able to get it resolved by calling financial services, and to be honest I don’t want to be traumatized by him again, so I leave this in your hands to be corrected.
Posted 3 months ago
Rating:5.00
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