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Sent to a friend[3734] SMART Tuition - Unethical Billing Practice
This company handles the billing/ processing of tuition payments for private schools. They are charging me a $20.00 for not paying a fee I was not invoiced for. I am being penalized for paying the amount I was billed for.The other fee (the one not on the statement) is a late fee assesed to my account, not because I paid late, but because their lazy processors failed to enter it on time.
Posted 1 year ago
Rating:4.11
Comments
- This seems to be standard operating procedure with "Smart" Tuition. Month after month, we pay on time; we are due to pay on the 20th of the month. However, despite the fact even their bills say our payment is due on the 20th, they rack up late fees for every month. This month they sent a letter on the 12th saying our payment is late. Obviously, simple math (20 comes AFTER 12) is too complex for the geniuses over at "Smart" Tuition.
Posted 1 year agoReport - I made a payment late. Do not disagree with this. However, 14 months later, Smart Tuition sends me a bill for $240. Said that late fees accrued on the unpaid balance. Not sure how I was supposed to pay a late fee that I knew nothing about. Our school discountinued working with them due to the # of complaints.
Posted 1 year agoReport - Smart Tuition says they need two business days to process payments. So to figure out your due date, pay two business days prior. No, it doesn't make any sense. They are a lousy company.
Posted 1 year agoReport - Smart tuition has employed these practices for several years. I've made payments so that they go away. I've just filed a complaint with the BBB and will file a complaint with the NJ Attorney General office.
Posted 1 year agoReport - Smart Tuition sends out invoices much later then they are dated and requires typically one week for payment to be received. A $30 per month late fee becomes almost unavoidable, and is how they are making there money. Avoid this comapny at all cost! Questionable billing ethics and poor integrity.
Posted 9 months agoReport - Smart Tuition sends out invoices much later then they are dated and requires typically one week for payment to be received. A $30 per month late fee becomes almost unavoidable, and is how they are making there money. Avoid this comapny at all cost! Questionable billing ethics and poor integrity.
Posted 9 months agoReport - Smart Tuition uses unethical billing practices. They mail invoices late, do not inform customer of late fee’s being applied and take multiple days to process a payment and then call it late. The BBB lists 40 complaints in the last 36 months, most of them regarding billing.
Don't allow your school to use them.
Posted 8 months agoReport
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